Cancellation policy
FORTIVA SUBSCRIPTION POLICY
Automatic refills and the 15% subscription discount
When you select a Fortiva subscription, your chosen product or bundle is billed and delivered automatically each month at the subscription price displayed at checkout. The advertised 15% subscription discount is applied to each subscription order. Applicable shipping charges and taxes are shown separately. A one-time purchase does not create a subscription.
Two-billing-cycle minimum
Every new Fortiva subscription requires two completed paid orders in exchange for the 15% subscription discount:
Cycle one: the initial subscription order placed at checkout.
Cycle two: the first monthly renewal.
This means two paid orders in total. By selecting the subscription option and completing checkout, you agree to this minimum commitment.
Cancellation
The subscription cannot be canceled before both required billing cycles are completed. After cycle two has been paid, you may cancel before the next scheduled billing date. Cancellation prevents future renewals and does not cancel or refund an order that has already been processed.
Only successfully paid subscription orders count toward the two-billing-cycle minimum. A failed payment, a skipped or paused order, or the passage of time does not count as a completed paid billing cycle.
Managing your subscription
After completing the two required billing cycles, use the subscription management link in your subscription email or sign in to your Fortiva customer account using the email entered at checkout. You may also email support@officialfortiva.com for help managing or canceling your subscription.
Returns and consumer rights
Subscription orders remain subject to our Return and Refund Policy. Nothing in this policy limits cancellation, refund, or other rights that cannot legally be excluded in your jurisdiction.
Effective September 15, 2026. Clarified September 16, 2026. This minimum applies only to subscriptions purchased with the two-billing-cycle commitment disclosed at signup.